Delivery Information

Delivery

Spindles are normally sent by Royal Mail First Class post (for UK) or Royal Mail Tracked Airmail (for international orders) on the next working day after ordering. If you have any special requests for delivery (e.g. leave with neighbour) then please add them in the order comments field and I will add a note to your parcel. If this note is not acted upon by the delivery agent, sorry, but I cannot influence this.  If the request appears to create a risk of loss or damage to the parcel it will not be added.

Delivery is free to all UK locations including Highlands and Islands and Northern Ireland.

Delivery is now available to some European countries, Canada and USA via tracked and signed airmail. This postage will be added automatically at checkout.


Returns Policy

I hope you'll never need to return an item but if for any reason you are unhappy please get in touch by email at info@northernspindles.co.uk straight away and I'll do my best to sort any problems.

If you've bought your items online  you have the right to a cooling off period which lasts for 14 days after receipt of the goods. You must notify me of your change of mind in writing and items must be returned in original packaging and in a resaleable condition. Your payment will be refunded within 14 days. Return postage costs are the responsibility of the customer.

Complaints and returns should be addressed to:

Northern Spindles
c/o Adelaide Walker LLP
Unit 22 TownHead Mills
Main Street
Addingham
ILKLEY
West Yorkshire
LS29 0PD