Terms & Conditions
The only information held on your account is
Delivery address if different
Any special Instructions
IP address from which you placed any orders
If requested, I can completely delete your account from our records. Contact us at email@example.com. Card details are not held and and your information will not be shared or sold to any third party. I use Stripe to process payment transactions and those transactions are subject to the Stripe privacy policies.
Any item or order may be cancelled prior to packing, please contact me by email on firstname.lastname@example.org to cancel an item or order.
I hope you'll never need to return an item but if for any reason you are unhappy please get in touch by email at email@example.com straight away and I'll do my best to sort any problems.
If you've bought your items online you have the right to a cooling off period which lasts for 14 days after receipt of the goods. You must notify me of your change of mind in writing and items must be returned in original packaging and in a resaleable condition. Your payment will be refunded within 14 days. Return postage costs are the responsibility of the customer.
Complaints and returns should be addressed to:
c/o Adelaide Walker LLP
Unit 22 TownHead Mills
Please allow plenty of time before getting in touch about a missing order as it may still be in transit. Royal Mail do not allow claims for missing post until 15 working days have elapsed. If after this time you still have not received your goods then your money will be refunded (since a direct replacement is not possible) and I will make a claim for lost post. Should the parcel be subsequently delivered please notify me immediately. Please note I do not take responsibility for lost items in the post.
Do not accept any package if it appears damaged in any way, and please notify me within 7 days of delivery if you have refused the package, or if items are missing from the package.
Spindles are normally sent by Royal Mail First Class post. If
you have any special requests for delivery (e.g. leave with neighbour)
then please add them in the order comments field and we will add a note
to your parcel. If this note is not acted upon by the delivery agent we
are not responsible. If the request creates a risk of
loss or damage to the parcel it will not be added.
All prices shown are inclusive of VAT at 20% and are subject to change without prior notice. Prices are in pounds sterling and any currency conversion will be carried out by your card provider. All payments must be made in pounds sterling.
I try very hard to ensure that colour reproductions are accurate throughout the site. However, due to the varying nature of individual computer screens (not to mention eyesight!) I cannot be held responsible if a particular colour or shade does not match your expectations
If you receive a product which is not how you expected you can return the item under the Sale of Goods Act. For more detail see the returns policy above.